Privacy Policy

  1. This Privacy Policy sets out how TPV360 (collectively referred to in this policy as ‘TPV360‘, ‘we’ or ‘us’) protects the privacy of your Personal Information (as defined below) and the basis on which any Personal Information we collect from you, or that you or third parties provide to us, will be processed and used by us.
    1. TPV360 is committed to ensuring that your privacy is protected and to ensuring that your Personal Information is processed in accordance with applicable laws and regulations (as amended or replaced from time to time) protecting the privacy of Personal Information in the jurisdictions in which we operate (‘Applicable Laws‘). For the purposes of this Privacy Policy, ‘Personal Information’ means information that is about you as an identifiable individual, such as personal health information or other personal information as defined by the Applicable Laws. TPV360 will only collect, use, store, disclose and transfer your Personal Information in accordance with this Privacy Policy, any related Privacy Notices and Applicable Laws.
  2. THE PERSONAL information THAT WE COLLECT FROM YOU
    1. When you use the Service, we collect the following Personal Information about you:
      1. Your name, company name, address, gender and/or date of birth;
      2. Your contact information including phone/mobile number and email address;
    2. Information we collect about you: In order to provide you with our Service, we collect the following information about you from you or third parties:
      1. Your location information from the mobile device for the purpose of third party verification and tracking sales
    3. Cookies and Mobile Analytics
      1. We and our third-party partners use cookies and similar technologies (such as web beacons, tags, scripts and device identifiers) to help us recognize you, customize and improve your experience, provide security, analyze usage of our Service (such as to analyze your interactions with the results, reports, and other features of the Service), gather demographic information about our user base, to offer our products and services to you, to monitor the success of marketing Services, and to serve targeted advertising on our site and on other sites around the Internet. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
      2. In addition to the above, when interacting with our website, we gather certain information automatically about the website’s users and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you, such as your user profile ID or order number. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.
      3. When you access our website by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (‘IDFA’), Google Ad ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device for creating detailed reports on the users journey for reporting purposes.
      4. We use mobile analytics software to allow us to better understand the functionality of our mobile application on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any Personal Information you submit within the mobile application.
  3. WHAT WE DO WITH YOUR PERSONAL INFORMATION
    1. TPV360 may collect, store and process your Personal Information described above for the following purposes:
      1. to administer and operate the Service, and any services and programs provided in connection with the Service, including:
        1. Opening your account, communicating with you and implementing your requests;
        2. Running our mobile application and website, authenticating your visits, providing custom, third party verification information, and tracking your usage of our Services
        3. Processing and analyzing your location Information for fraud prevention
        4. Geomapping at time of lead submission for reporting purposes
        5. Use of live location information of door to door agents to ensure they are working out of assigned sales areas to reduce sales fraud
      2. Conduct analytics to improve and enhance our Service;
      3. Offer new products, programs or services to you, including through emails, promotions or contests, subject to applicable laws;
      4. For our internal record keeping requirements including collection of anonymized details about use of the Service to compile aggregate statistics or produce internal reports;
      5. To share your Personal Information with selected third parties in accordance with Section 4 of this Privacy Policy;
      6. To the extent we have a legal obligation, right or duty under the Applicable Law to use or disclose your information (including for crime and fraud prevention and related purposes); and
      7. To anonymize and aggregate the Personal Information (including location Information) for any other purposes, provided that no identifiable personal information can be readily identified.
    2. We will only retain your Personal Information for as long as reasonably necessary having regard to the purposes for which your Personal Information was collected and will delete such Personal Information after the expiry of such period unless otherwise required under the Applicable Law and any anonymized and aggregated information will be retained by TPV360.
  4. DISCLOSURE of your PERSONAL information
    1. TPV360 may share your Personal Information that it collects from you or that you provide to TPV360 with selected third parties or our clients for the following purposes:
      1. To operate the Service and provide the programs in connection with the Services or any other purposes as set out in paragraph 3.1 above;
      2. To enforce or apply the Service’s Terms of Use and/or other agreements and/or to investigate potential breaches of such agreements;
      3. To protect our client’s rights, property or safety or the rights, property or safety of other users of the Service or others (e.g., for fraud protection etc.); and
      4. To comply with any applicable laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas.
  5. TRANSFERS OF DATA
    1. TPV360 may transfer and/or store the Personal Information collected from you to our overseas related entities, subsidiaries, related bodies corporate and franchisees in order to provide the Service. It may also be necessary for us to transfer and/or disclose your Personal Information to third parties located in Canada or the United States of America or other jurisdictions in connection with the purposes set out in this Privacy Policy.
    2. By submitting your Personal Information you consent to the transfer, storage and/or processing of your Personal Information outside the jurisdiction in which the information was originally collected. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Where we have engaged international third parties to perform services in relation to the Service, we will use contractual or other means to ensure such third parties offer a comparable level of protection in respect of the Personal Information. However, Applicable Laws in some jurisdictions may not provide the same level of protection for your Personal Information as does your home jurisdiction.

Your continued use of our app will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Mailing address: ContactPoint 360, 6285 Northam Drive 4th Floor Mississauga, Ontario , Canada | Phone: +1 866 522 1464

This policy is effective as of 1 August 2020.