TPV Built To Be More Efficient And Cost-effective
TPV360 creates a convenient, compliant, integrative and intuitive platform for stakeholders. Cloud-based mobile application compatible with android/iOS platforms, 24/7 support, client success managers, digital agent & customer on-boarding, interactive dashboards, and more, enable a seamless experience for customers, sales, and managerial teams.
TPV Built To Be More Efficient And Cost-effective
TPV360 creates a convenient, compliant, integrative and intuitive platform for stakeholders. Cloud-based mobile application compatible with android/iOS platforms, 24/7 support, client success managers, digital agent & customer on-boarding, interactive dashboards, and more, enable a seamless experience for customers, sales, and managerial teams.
Customers
TPV360 ensures customers transition smoothly from a prospect to approval for D2D, telesales & retail sales, without compromising on compliance.
Customers
TPV360 ensures customers transition smoothly from a prospect to approval for D2D, telesales & retail sales, without compromising on compliance.
Notify360
Customers are followed with reminders across multiple channels to complete submissions. TPV Now allows them to request a call from TPV agents for verification. Customers may also self verify using IVR and web-forms shared over their SMS or emails.
Authentication
Contactless e-signatures on contracts, voice recorded confirmations on sales agent’s device, and one-time password sent via email, mobile, and landline provides customer authentication across different sales platforms.
Digital convenience
Customers are on-boarded with digital welcome kits which include contract and other information, over email. They can also self verify on TPV360 with a verification link emailed to the customer’s id.
Multi-lingual
Services available in English & Spanish.
Sales Representatives
Agent onboarding
We provide onboarding and training to your team for easy roll out and adoption within your sales team.
Mobility
TPV360 sales channel application is available for android & iOS mobile platforms so there is no requirement to carry another device.
Easy sales management
Nifty features available for optimal time management, interactive dashboards to review lead status, easy customer on-boarding, lead cloning, address auto-complete, record-at-door, and much more, ensures an uninterrupted sales experience.
Help at hand
Sales agents can call-in or chat with an around-the-clock support team to come out of tight spots.
Managers
Managers
Cost mitigation
TPV360 allows companies to save over 30% of the costs associated with the service while ensuring a high level of security & compliance. Nearshore rates for live agent TPVs, multi-stage cost waivers, and more ensure optimal spending and high performance for our clients.
Remote workforce management
Our decades of experience in hiring, training, scheduling & managing agents with flexible schedules, is at your disposal. We can scale up & down as required. Our Home Agent desktop and ‘Secure Remote Worker’ technology turns a home PC into a secure terminal and allows for good visibility to manage remote teams. Learn more about it here.
Interactive dashboards, comprehensive reports & key insights
Access the status of sales, sales reps, TPV call recordings, receipts from self-verification in one look with extensive data capture, and interactive dashboards. Client teams can view their sales by centers and locations, track sales reps through the day with a breadcrumb trail, review overall & individual performances, and much more at the click of a button.
Security alerts & fraud prevention
Duplicate account information, use of sales rep’s personal contact information and other such fraudulent actions instantly generate alerts sent to custom email lists. Management teams can instantly de-active telesales, D2D, or retail sales rep in such an event and the rep will be immediately logged out of the system, to prevent fraud.